Client Success Manager (Central/West) 

Cuebiq is seeking an experienced, ambitious, and enthusiastic Client Success Manager to support our rapid client and revenue growth in Chicago and San Francisco.   

Responsibilities:

  • Onboard new customers to the new Cuebiq SaaS platform and expand the data/attribution solution suite.
  • Engage customers at a high level with expertise of the location space, while aligning resources, people and process for optimal execution and support.
  • Act as a trusted partner to Cuebiq’s customers in order drive adoption, retention and ultimately, to upsell them across Cuebiq’s solution suite.
  • Lead and develop our regional customer success practice while closely partnering with other functions at Cuebiq to ensure the best customer experience in the business.
  • Lead all post sale efforts with enterprise brands, advertisers, agencies and technology partners.
  • Work with operations, technology, product to troubleshoot potential issues and errors.

Qualifications:

  • 5+ years relevant work experience in a customer-facing customer success or account management role.
  • Thorough knowledge of the Big Data and Location Analytics space.
  • Team player with innovative ideas to inspire not only customers but also members of the internal organization.
  • Strong communication and organizational skills.
  • Successful and measurable track record in a start-up environment with rapid growth.
  •  SaaS and direct brand relationships building experience a plus.

 

To Apply please submit resume and cover letter to jobs@cuebiq.com with the email subject: Customer Success Manager