Client Success Manager (Central/West)
Cuebiq is seeking an experienced, ambitious, and enthusiastic Client Success Manager to support our rapid client and revenue growth in Chicago and San Francisco.
- Onboard new customers to the new Cuebiq SaaS platform and expand the data/attribution solution suite.
- Engage customers at a high level with expertise of the location space, while aligning resources, people and process for optimal execution and support.
- Act as a trusted partner to Cuebiq’s customers in order drive adoption, retention and ultimately, to upsell them across Cuebiq’s solution suite.
- Lead and develop our regional customer success practice while closely partnering with other functions at Cuebiq to ensure the best customer experience in the business.
- Lead all post sale efforts with enterprise brands, advertisers, agencies and technology partners.
- Work with operations, technology, product to troubleshoot potential issues and errors.
- 5+ years relevant work experience in a customer-facing customer success or account management role.
- Thorough knowledge of the Big Data and Location Analytics space.
- Team player with innovative ideas to inspire not only customers but also members of the internal organization.
- Strong communication and organizational skills.
- Successful and measurable track record in a start-up environment with rapid growth.
- SaaS and direct brand relationships building experience a plus.
To Apply please submit resume and cover letter to email@example.com with the email subject: Customer Success Manager